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Practical Emotional Intelligence for Leaders & Managers
Lesson 1: Introduction
Introduction
Download Course Workbook. Scroll down using the outside scroll bar and click on the download tab at the bottom of the webpage.
Answers to Quiz Questions (3:24)
Video: Introduction to Practical EQ for Leaders and Managers - Part II (27:37)
Lesson 2: Self-Awareness
Self-Awareness Introduction
Video: Self-Awareness (15:41)
Complete Workbook exercises
Lesson 3: Self-Management
Self-Management Introduction
Video: Self-Management (22:37)
Complete Workbook Exercises
Lesson 4: Empathy
Empathy: Introduction
Video: Empathy (10:39)
Video: A Visit to Seven Managers (14:36)
Video: Empathy Answers to Questions (4:30)
Lesson 5: Social Skills
Social Skills: Introduction
Video: Social Skills (12:43)
If necessary replay the Video: A Visit to Seven Managers in Lesson 4
Answer the Questions on pages 40-41 of your workbook
Video: Social Skills Answers (8:10)
Lesson 6: Combinations
Introduction
Video: Combinations (21:46)
Read pages 42-52 of your workbook
Read the three case studies on pages 53-58: Susan Peel, Russel Simon and Nicola Starr and answer the questions.
Video: Answers to Case Studies (7:12)
Lesson 7: Managerial Styles and Decision Making
Introduction
Video: Managerial Styles and Decision Making (12:17)
Read pages 60-67 of your workbook
Read pages 68-73 of your workbook and answer the 3 case studies
Play the video: Answers to 3 Case Studies and check your answers (5:04)
Lesson 8: Team Building and Leadership
Introduction
Video: Team Buildings and Leadership (17:12)
Read pages 75-79 of your workbook
Read the two case studies on pages 80-83: Greg Flinders and Andy Cape and answer the questions
Play the video: Answers to 2 Case Studies and check your answers (5:17)
Lesson 9: Personality Dissonance
Introduction
Play the video: Personality Dissonance (7:52)
Read pages 85-90 of your workbook
Play the video: Productive Counselling (11:03)
Answer the questions on page 91 on your workbook
Play the video: Answers to Case Studies (6:02)
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Empathy: Introduction
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